Return & Refund Policy

Effective Date: 20 October 2025
Last Updated: 20 October 2025

Thank you for shopping with Darjeeling Himalayan East. We take pride in crafting high-quality, natural treats for your pets. Your satisfaction is important to us. Please read our return and refund policy carefully.

1. Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect when received.
  • Return requests must be made within 7 days of delivery.
  • The item must be unused, unopened, and in its original packaging.

To initiate a return, please contact our support team with your order number, photo of the product, and reason for return.

📧 Email: support@darjeelinghimalayaneast.com
📞 Phone: +91-XXXXXXXXXX

Our team will review your request and guide you through the return process.

2. Refunds

Once your returned item is received and inspected:

  • If approved, your refund will be processed within 7–10 business days.
  • The refund will be credited to your original payment method.
  • If your return does not meet the eligibility criteria, we may decline the refund request.

3. Non-Returnable Items

Due to hygiene and product safety, we do not accept returns for:

  • Opened or partially used products
  • Products damaged after delivery due to improper handling or storage
  • Discounted or promotional items (unless damaged during delivery)

4. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank or payment account again.
  2. Contact your bank or payment provider — it may take some time before your refund is posted.
  3. If the issue persists, contact us at support@darjeelinghimalayaneast.com.

5. Exchange Policy

We only replace items if they are defective or damaged. To request an exchange, contact us with proof of issue and your order details.

Scroll to Top